Customer Service
Orders, returns, and product help for pet food, toys, grooming, and everyday pet supplies.
Order Support
Can I change or cancel my order?
Orders are processed within 1–2 hours of placement. Contact support immediately if you need to cancel or modify. Shipped orders cannot be cancelled but are eligible for our 30-day return policy.
How do I track my order?
Once your order ships, you receive a tracking email. You can also log into your account and view real-time updates under My Orders.
Product Questions
What brands do you carry?
We carry trusted pet brands you know and TRADEVIBE essentials for food, toys, and grooming — each listed with clear details on the product page.
Do you offer multi-pet or larger-quantity help?
Yes. Email support with the items and quantities you need and we will help you place the right order for your household.
Returns, Refunds & Warranty
What is your return policy?
Unused items in original packaging may be returned within 30 days. Opened food, treats, and safety-sealed products may have restrictions. Damaged or incorrect shipments qualify for replacement or full refund.
How do I initiate a return?
Log in to your account, go to My Orders, and select Request Refund. Our team responds within 24 hours with a prepaid return label when approved.
When will I receive my refund?
Refunds are processed within 3–5 business days after we receive the returned item.
Product & Care Help
Which categories do you carry?
We focus on pet food, toys, and grooming — dry and wet formulas, treats, enrichment toys, brushes, baths, and coat care. Product pages list sizes, materials, and what is included.
How should I care for my products?
Store food and treats as directed, inspect toys for wear, and keep grooming tools clean and dry. See our Journal for pet care tips.
Still need assistance?
Our customer support team is available Mon–Sat, 9am–6pm EST.